A real person answers
Contact us
Email us and you hear back within one business day. Complaints get an answer within two. Phone is answered 9am to 5pm Eastern, Monday to Friday.

On this page
1. Response times
| Channel | What to expect |
|---|---|
| A reply from a person within 1 business day | |
| Phone | Answered 9am to 5pm Eastern, Monday to Friday. Voicemail outside those hours, returned next business day |
| Contact form below | Same as email, 1 business day |
| Complaint | Acknowledged within 1 business day, answered within 2, resolved or updated within 10 |
| Privacy request | Confirmed within 10 days, answered within 45 (up to 90 if we tell you why) |
These are commitments, not aspirations. If we miss one, tell us and we will say why.
2. Send us a message
Pick the topic and it goes to the right person.
3. Email and phone
- info@humanik.ioGeneral questions and anything about a project.
- +1 888-773-13299am to 5pm Eastern, Monday to Friday.
- Humanik Technologies Inc.
Florida, United States and Ontario, CanadaOur parent company. Email is the route for privacy requests and formal notices.
4. Faster routes
- Your Privacy Choices to get a copy of your data, delete it, correct it, or opt out. One form, one step.
- A price looks wrong covers homeowners and companies.
- An AI image looks wrong.
- Report a company.
- I am a company and want to list.
- Stop text messages: reply STOP to any text, or see SMS terms.
5. Complaints and disputes
If something has gone wrong, this is the path
- Talk to the company first, in writing. Most problems are a scope misunderstanding, and the written record helps everyone. Keep a copy.
- Tell us. Use the form above and pick "I want to make a complaint", or email info@humanik.io with "Complaint" in the subject. Include the company name, the dates and what happened.
- We acknowledge within 1 business day and give you a named person.
- We answer within 2 business days, and either resolve it or tell you what we are doing and when we will update you, no later than 10 business days.
- If you are not satisfied with us, section 5.3 lists who to go to next. We will not make you hunt for it.
5.1 What we can do
- Stop a company contacting you, immediately.
- Remove a company from Roomquoted.
- Correct or remove a price, and tell you what was wrong with it.
- Delete your project, your photo and your renders.
- Tell you exactly what we sent to a company, and when.
5.2 What we cannot do
- Decide who is right about workmanship. We have not seen the work and we are not inspectors.
- Order a refund, hold money, or release a deposit. We never hold your money.
- Enforce a contract we are not a party to.
- Make a company finish a job, or honour its warranty.
5.3 Where to go if we cannot fix it
Pointing you at a regulator is not us passing the problem along. These bodies have powers we do not.
- The licensing body for the trade in your area. A complaint against a licence is the strongest lever a homeowner has. Start from the registry links here.
- Canada: your provincial consumer protection office. In Ontario, file a consumer complaint with Consumer Protection Ontario.
- United States: your state attorney general or consumer protection office (in Florida, the Division of Consumer Services), and the FTC at reportfraud.ftc.gov.
- Better Business Bureau, for a public record of the dispute.
- About privacy specifically: the California Privacy Protection Agency or your state attorney general; the Office of the Privacy Commissioner of Canada; and in Quebec the Commission d'accès à l'information.
6. What we cannot help with
- Booking, scheduling or rescheduling your project. That is between you and the company.
- Negotiating a price for you. Companies show you their price; we do not act for either side.
- Design advice, permits, or telling you whether a wall can come out.
- Anything about a company you found somewhere other than Roomquoted.
7. Media, legal, companies
- Press: info@humanik.io
- Legal notices and law-enforcement requests: info@humanik.io, for the attention of Humanik Technologies Inc.
- Privacy: info@humanik.io, for the attention of our Privacy Officer
- Companies wanting to list: for contractors.
Questions? Contact us
A real person answers. Email within one business day; phone 9am to 5pm Eastern, Monday to Friday.
- info@humanik.io
- +1 888-773-1329
- Humanik Technologies Inc., Florida, United States and Ontario, Canada

